The office has been abuzz lately over a recent Q&A series with our own CEO Jon Kondo. Beyond discussing Jon’s personal story as an entrepreneur, the seven-piece Entrepreneur Journeys series, written by veteran journalist Sramana Mitra, reinforces the one thing that matters most to him and to everyone else at Host Analytics: our customers.
As a CEO approaching his four-year anniversary at our rapidly growing company, it’s noteworthy that, in Jon’s eyes, customers remain first. “What customers really come to appreciate is that the responsibility of customer satisfaction falls on us,” Jon said.
So what does Host Analytics do to ensure customer satisfaction? As Jon explained, it starts at the beginning—understanding what a potential customer’s requirements and business needs are. “Philosophically, we want to make sure our customers are successful with our solution,” Jon said during the interview. “We are going to understand what they want to do and the best possible way to accomplish these goals.” This may include something like consideration of time-to-value in implementing a CPM product. Host Analytics’ ability to standup a solution takes probably a tenth of the time that the heavy, on-premises solutions require. Another factor that makes Host Analytics’ cloud-based CPM solution a standout solution: “we are about a third of the cost of on-premise solutions,” Jon explained.
Aside from offering a cost-effective alternative to the big guns, Host Analytics serves our users in being consistent in how we manage our product. Our team strives to provide enhancements that matter most to customers. To ensure customer feedback is translated effectively into new product offerings, Jon has led the way in mandating that our product management teams spend ample time with our customers. This effort is implemented from top-down, starting with the CEO himself as Jon makes a conscious effort to check in with customers throughout their use of Host Analytics.
“I want to see customers when they are at various stages. I want to see them right after they have bought, right after they have implemented and after they have been using the product for a couple of years. We work very hard across all levels of the organization to never lose customer intimacy,” he said.
To further build customer intimacy, Host Analytics created a customer success team earlier this year. This combines our support team and professional services so that they are better optimized to serve the needs of our customers. “Those are the things that keep me up at night and that I work hard on,” says Jon. “I want to take the organization to the next level.”
From the top down, Host Analytics knows the best way to do that is through enabling our customers’ successes.
For a full look at Jon’s Q&A series in Entrepreneur Journeys and his business philosophies, click here.
I wanted to let our loyal customers, partners and friends know about Host Analytics’ on-going praise from the industry analyst community. We’ve been recognized a half dozen times already this year for our leadership in the corporate performance management (CPM) market, for product innovation and more.
Most recently, Constellation Research recognized Host Analytics in a Quark Best Practices report titled Host Analytics – Planning, Reporting and Consolidation. The report said….
Host Analytics has earned its spot on customer short lists, especially for its detailed department level planning and rollups, its scenario management, and its robust consolidation functionality, all on a SaaS platform with good integration capabilities, even for disparate data.
Additionally, Host Analytics recently earned a position in BPM Partners’ report for delivering both an “Extended” and “Established” solution alongside the likes of IBM, Oracle and SAP. “The recent addition of embedded business intelligence capabilities to Host Analytics’ solution, unique for a cloud-based solution, allows for powerful operational analytics. Host Analytics is ideal for companies looking for a comprehensive on-demand performance management solution,” said Craig Schiff, CEO of BPM Partners and author of the report.
And finally, we’re also extremely pleased to be placed on Nucleus Research’s report for the very first time and highlighted as a vendor having a global presence and providing functionality in four core analytics areas: business intelligence, performance management, predictive analytics an big data.
As the number one provider of the only complete, cloud CPM suite for finance, our solutions help our customers make better operational and financial decisions, streamline budgeting and forecasting, and close books faster, with 100 percent precision.
Congratulations to our world-class engineers for creating such a visionary and complete cloud CPM solution, which has allowed us to win over customers across all industries, and grow a solid ecosystem of stellar partners. And a huge thank you to our customers for partnering with us in developing the vision that these analyst firms recognized.